Summary of topics offered - Faculty of Business and Economics

Basic information

Type of work:
Diploma thesis
Topic: Automatic categorization of customer requests
State of topic: approved (prof. Ing. Cyril Klimeš, CSc. - head of department)
Thesis supervisor: doc. Ing. František Dařena, Ph.D.
Faculty of Business and Economics
Supervising department:
Department of Informatics - FBE
Max. no. of students:
Proposed by:
The goal of the thesis is to build a system that will automatically categorize customer requests and queries written in a natural language. Different data sources (manuals, policies, existing queries, manually created rules, etc.) will be used as an input for the classifier. A part of the work will be the creation of a suitable learning data set, the selection of a suitable representation of different types of inputs, and the definition of an appropriate method for deciding on assigning a request to one or more categories.

Limitations of the topic

To sign up for a topic it is necessary to fulfil one of the following restrictions

Restrictions by study
The table shows restrictions by study to which the student has to be enrolled in order to sign up for the given topic.

C-SIA System Engineering and Informatics

Limit to courses
The table shows limitations of a course the student has to complete to be able to register for a given topic.

Course title
No suitable data found.