Summary of topics offered - Faculty of Business and Economics
Type of work:
|Topic:||Automatic categorization of customer requests|
|State of topic:||approved (prof. Ing. Cyril Klimeš, CSc. - head of department)|
|Thesis supervisor:||doc. Ing. František Dařena, Ph.D.|
Faculty of Business and Economics
Department of Informatics - FBE
|Max. no. of students:|
|The goal of the thesis is to build a system that will automatically categorize customer requests and queries written in a natural language. Different data sources (manuals, policies, existing queries, manually created rules, etc.) will be used as an input for the classifier. A part of the work will be the creation of a suitable learning data set, the selection of a suitable representation of different types of inputs, and the definition of an appropriate method for deciding on assigning a request to one or more categories.|
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C-SIA System Engineering and Informatics
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