Summary of topics offered - Faculty of Business and Economics


Basic information

Type of work:
Diploma thesis
Topic: Automatic categorization of customer requests
State of topic: approved (prof. Ing. Cyril Klimeš, CSc. - head of department)
Thesis supervisor: doc. Ing. František Dařena, Ph.D.
Faculty:
Faculty of Business and Economics
Supervising department:
Department of Informatics - FBE
Max. no. of students:
5
Proposed by:
Summary:
The goal of the thesis is to build a system that will automatically categorize customer requests and queries written in a natural language. Different data sources (manuals, policies, existing queries, manually created rules, etc.) will be used as an input for the classifier. A part of the work will be the creation of a suitable learning data set, the selection of a suitable representation of different types of inputs, and the definition of an appropriate method for deciding on assigning a request to one or more categories.



Limitations of the topic

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Restrictions by study
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Programme
C-SIA System Engineering and Informatics

Limit to courses
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Department
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