Course syllabus MNGJ - Quality Management (FA - WS 2020/2021)

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Course code: MNGJ
Course title in Czech:
Quality Management
Course title in English:
Quality Management
WS 2020/2021
Mode of completion and number of credits:
Exam (6 credits)
Mode of delivery and timetabled classes: full-time, 2/2 (hours of lectures per week / hours of seminars per week)
Level of course: master continuing
Course type:
Type of delivery:
Mode of delivery for our mobility students abroad: -- item not defined --
Language of instruction: Czech
Course supervisor:
Ing. et Ing. Petr Dostál, Ph.D.
Course supervising department: Department of Technology and Automobile Transport (FA)
Ing. et Ing. Petr Dostál, Ph.D. (examiner, instructor, lecturer, supervisor)
Timetable in this semester:
-- item not defined --
Aim of the course and learning outcomes:
The aim of the course is to teach students to use advanced quality management tools for optimization of production and non-production processes in all phases.
Course content:
History of quality management, quality definition, system development. (allowance 2/2)
2.Quality in the US and Japan, look at quality management earlier and today. (allowance 2/2)
Development of quality management in the Czech Republic, development of normative regulations. (allowance 2/2)
Quality in the pre-production phase of the process - Process, Process Control, Feedback Cycle, P-D-C-A. (allowance 2/2)
Failure Mode and Affects Analysis - FMEA. (allowance 2/2)
Product Design and Modification: Quality Function Deployment (QFD). (allowance 2/2)
Quality in the production phase of the process - Statistical Process Control (SPC). (allowance 2/2)
7 basic quality management tools. (allowance 2/2)
Continuous statistical data analysis (SW MINITAB) (allowance 2/2)
Quality in the post-production phase of the process - Customer Satisfaction Assessment (KANO Model). (allowance 2/2)
11.Ways to get feedback from customers. (allowance 2/2)
12.Complaint management, how to implement feedback from customers to process inputs. (allowance 2/2)
13.Lean Six Sigma - Explanation of cycle D-M-A-I-C (allowance 2/2)
SIPOC: customers' voice, Methods 5S, Ishikawa, VSM, TPM, etc. (allowance 2/2)
Learning activities and teaching methods:
Type of teaching method
Daily attendance
28 h
28 h
4 h
preparation for exam50 h
preparation for regular testing
20 h
preparation of presentation
20 h
writing of seminar paper
18 h
168 h
Assessment methods:
The credit will be awarded on the basis of min. 80% attendance at seminars, passing a credit test with min. 70% of the correct answers, and the processing and presentation of a paper on the subject of quality management.

Written and oral exam. In the written part, the student answers 4 questions, which he explains and discusses in detail. The overall assessment also takes into account the level of the paper presented in the seminar.
Assessment criteria ratio:
Requirement type
Daily attendance
0 %
Recomended reading and other learning resources:
BARTES, F. Jakost v podniku: studijní text pro kombinovanou formu studia. 1st ed. Brno: CERM, 2007. 90 p. ISBN 978-80-214-3362-5.
NENADÁL, J. et al. Moderní systémy řízení jakosti: quality management. 2nd ed. Praha: Management Press, 2007. 282 p. ISBN 978-80-7261-071-6.
VEBER, J. et al. Řízení jakosti a ochrana spotřebitele. 2nd ed. Praha: Grada, 2007. 201 p. ISBN 978-80-247-1782-1.
ČSN P ISO/TS 16949 (010329) Systémy managementu kvality - Zvláštní požadavky na používání ISO 9001:2008 v organizacích zajišťujících sériovou výrobu a výrobu náhradních dílů v automobilovém průmyslu = Quality management systems - Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations. 64 p.
VEBER, J. Manažerské systémy kvality environmentu a bezpečnosti práce. Praha: Management Press, 2006. 360 p. ISBN 80-7261-146-1.

Course listed in study plans for this semester:
Field of study C-AS-AT Automobile Transport, full-time form, initial period WS 2019/2020
Course listed in previous semesters:
Teaching place:

Last modification made by Ing. Michal Karhánek on 05/19/2020.

Type of output: