Course syllabus RKEI - Quality Management (ILE - SS 2019/2020)

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Course code:
Course title in Czech:
Quality Management
Course title in English:
Quality Management
SS 2019/2020
Mode of completion and number of credits:
Fulfillment of requirements (4 credits)
Mode of delivery and timetabled classes: full-time, 2/1 (hours of lectures per week / hours of seminars per week)
part-time, 12/0 (lectures per period / seminars per period)
Level of course:
master continuing
Course type: optional
Type of delivery:
Mode of delivery for our mobility students abroad: -- item not defined --
Language of instruction: Czech
Course supervisor:
Course supervising department:
Department of Technology and Automobile Transport (FA)
Teachers: Ing. et Ing. Petr Dostál, Ph.D. (examiner, instructor, lecturer, tutor)
prof. Dr. Ing. Jiří Marek (supervisor)
to study at faculty ICV
Timetable in this semester:
-- item not defined --
Aim of the course and learning outcomes:
Teach students how to practically assess the levels of regulatory and voluntary tools manage ment of the quality of the assessed organization in question.
Course content:
1.History of quality management, quality definition, system development. (allowance 2/1)
Quality in the US and Japan, look at quality management earlier and today. (allowance 2/1)
Development of quality management in the Czech Republic, development of normative regulations. (allowance 2/1)
Quality in the pre-production phase of the process - Process, Process Control, Feedback Cycle, P-D-C-A. (allowance 2/1)
Failure Mode and Affects Analysis - FMEA. (allowance 2/1)
Product Design and Modification: Quality Function Deployment (QFD). (allowance 2/1)
Quality in the production phase of the process - Statistical Process Control (SPC). (allowance 2/1)
7 basic quality management tools. (allowance 2/1)
Continuous statistical data analysis (SW MINITAB) (allowance 2/1)
10.Quality in the post-production phase of the process - Customer Satisfaction Assessment (KANO Model). (allowance 2/1)
Ways to get feedback from customers. (allowance 2/1)
Complaint management, how to implement feedback from customers to process inputs. (allowance 2/1)
Lean Six Sigma - Explanation of cycle D-M-A-I-C (allowance 2/1)
14.SIPOC: customers' voice, Methods 5S, Ishikawa, VSM, TPM, etc. (allowance 2/1)
Learning activities and teaching methods:
Type of teaching methodDaily attendanceCombined form
lecture14 h
7 h
practice14 h
7 h
preparation for exam40 h54 h
preparation for regular assessment
14 h
14 h
preparation for regular testing
15 h
15 h
writing of seminar paper
15 h
15 h
112 h
112 h
Assessment methods:
Requirements for course completion:
Compulsory participation in seminars. Student must prepare a presentation on an assigned topic. Prepared presentation will be lectured by student. Time of presentation is minimum 20 minutes. Evaluated is the content, form and recitation, each part 10 points. Minimum for the credit is 24 points.
Requirements for examination:
Presumption for sign in the exam is a final credit from this course. The exam is written. Student must demonstrate adequate knowledge of the thematic units above. The written exam includes 4 questions. Student may receive a maximum 100 points. Student must answer at least 3 questions and get a total minimum 70 points.
Assessment criteria ratio:
Requirement type
Daily attendance
Combined form
0 %
0 %
Recomended reading and other learning resources:
HRUDKA, O. ČSN EN ISO 9001:2001 z pohledu mezinárodních a národních zkušeností při jejím používání. Praha: Český normalizační institut, 2003. 52 p. ISBN 80-7283-121-6.
VEBER, J. et al. Řízení jakosti a ochrana spotřebitele. 2nd ed. Praha: Grada, 2007. 201 p. ISBN 978-80-247-1782-1.
TRUNEČEK, J. Znalostní podnik ve znalostní společnosti. 2nd ed. Praha: Professional Publishing, 312 p. ISBN 80-86419-67-3.

CEN: Quality management systems – Requirements EN ISO 9001. Bruxeles : CEN, 2008. - povinná literatura
ČSN EN ISO 9001:2008. Praha : NORMSERVIS, s.r.o., 2009.
Právní a normativní předpisy související.

Course listed in study plans for this semester:
Field of study C-TZEI-TZEI Technical expertise and engineering expertise, part-time form, initial period WS 2018/2019
Course listed in previous semesters:
Teaching place:
-- item not defined --

Last modification made by Josef Schmied, DiS. on 12/06/2019.

Type of output: