Course syllabus RKEI - Quality Management (ILE - SS 2019/2020)

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Course code: RKEI
Course title in language of instruction: Řízení kvality
Course title in Czech: Quality Management
Course title in English: Quality Management
Mode of completion and number of credits: Fulfillment of requirements (4 credits)
(1 ECTS credit = 28 hours of workload)
Mode of delivery/Timetabled classes: full-time, 2/1 (hours of lectures per week / hours of seminars per week)
part-time, 12/0 (lectures per period / seminars per period)
Language of instruction: Czech
Level of course: master continuing
Semester: SS 2019/2020
Name of lecturer: Ing. et Ing. Petr Dostál, Ph.D. (examiner, instructor, lecturer, tutor)
prof. Dr. Ing. Jiří Marek (supervisor)
Prerequisites: to study at faculty ICV
Aims of the course:
Teach students how to practically assess the levels of regulatory and voluntary tools manage ment of the quality of the assessed organization in question.
Course contents:
1.History of quality management, quality definition, system development. (allowance 2/1)
2.Quality in the US and Japan, look at quality management earlier and today. (allowance 2/1)
3.Development of quality management in the Czech Republic, development of normative regulations. (allowance 2/1)
4.Quality in the pre-production phase of the process - Process, Process Control, Feedback Cycle, P-D-C-A. (allowance 2/1)
5.Failure Mode and Affects Analysis - FMEA. (allowance 2/1)
6.Product Design and Modification: Quality Function Deployment (QFD). (allowance 2/1)
7.Quality in the production phase of the process - Statistical Process Control (SPC). (allowance 2/1)
8.7 basic quality management tools. (allowance 2/1)
9.Continuous statistical data analysis (SW MINITAB) (allowance 2/1)
10.Quality in the post-production phase of the process - Customer Satisfaction Assessment (KANO Model). (allowance 2/1)
11.Ways to get feedback from customers. (allowance 2/1)
12.Complaint management, how to implement feedback from customers to process inputs. (allowance 2/1)
13.Lean Six Sigma - Explanation of cycle D-M-A-I-C (allowance 2/1)
14.SIPOC: customers' voice, Methods 5S, Ishikawa, VSM, TPM, etc. (allowance 2/1)
Learning outcomes and competences:
Generic competences:
-Ability to apply knowledge
-Ability to make decisions
-Quality concept awareness
-Work in team

Specific competences:
-Ability to apply the management tools in practice
-Ability to apply the quality management program to practise
-Ability to identify the quality management aspects and impacts
-Ability to plan in quality management
-Ability to work with their management, including standards
-Knowledge of the project presentation principle application
-Students can practically implement quality management systems.
-The student has advanced knowledge of quality management systems.

Type of course unit: optional
Year of study: Not applicable - the subject could be chosen at anytime during the course of the programme.
Work placement: There is no compulsory work placement in the course unit.
Recommended study modules: -
Learning activities and study load (hours of study load):
Type of teaching methodDaily attendanceCombined form
Direct teaching
     lecture14 h7 h
     practice14 h7 h
     preparation for exam40 h54 h
     preparation for regular assessment14 h14 h
     preparation for regular testing15 h15 h
     writing of seminar paper15 h15 h
Total112 h112 h
Assessment methods:
Requirements for course completion:
Compulsory participation in seminars. Student must prepare a presentation on an assigned topic. Prepared presentation will be lectured by student. Time of presentation is minimum 20 minutes. Evaluated is the content, form and recitation, each part 10 points. Minimum for the credit is 24 points.
Requirements for examination:
Presumption for sign in the exam is a final credit from this course. The exam is written. Student must demonstrate adequate knowledge of the thematic units above. The written exam includes 4 questions. Student may receive a maximum 100 points. Student must answer at least 3 questions and get a total minimum 70 points.
Recommended reading:
TypeAuthorTitlePublished inPublisherYearISBN
RQHRUDKA, O.ČSN EN ISO 9001:2001 z pohledu mezinárodních a národních zkušeností při jejím používáníPrahaČeský normalizační institut200380-7283-121-6
RQVEBER, J. et al.Řízení jakosti a ochrana spotřebitelePrahaGrada2007978-80-247-1782-1
RQTRUNEČEK, J.Znalostní podnik ve znalostní společnostiPrahaProfessional Publishing80-86419-67-3
RECEN: Quality management systems – Requirements EN ISO 9001. Bruxeles : CEN, 2008. - povinná literatura
REČSN EN ISO 9001:2008. Praha : NORMSERVIS, s.r.o., 2009.
REPrávní a normativní předpisy související.


Last modification made by Josef Schmied, DiS. on 12/06/2019.

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