Course syllabus PSP - Service Business Projecting (FA - SS 2019/2020)

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Course code: PSP
Course title in language of instruction: Projektování servisních provozů
Course title in Czech: Service Business Projecting
Course title in English: Service Business Projecting
Mode of completion and number of credits: Exam (4 credits)
(1 ECTS credit = 28 hours of workload)
Mode of delivery/Timetabled classes: full-time, 2/1 (hours of lectures per week / hours of seminars per week)
Language of instruction: Czech
Level of course: master continuing
Semester: SS 2019/2020
Name of lecturer: doc. Ing. Jiří Čupera, Ph.D. (supervisor)
Ing. et Ing. Petr Dostál, Ph.D. (examiner, instructor, lecturer)
Prerequisites: Machine Maintenance and Repair or Motor Vehicles or Bachelor State Examination
Aims of the course:
The aim of this subject is to get basic knowledge in projection of service plant for motor vehicles and agricultural techniques. It is focused on planning, organization, operating and rational equipment of service plant according to the ecology and labour protection.
Course contents:
1.General View in Projection of Technological Process, Preparing and Phases of Technological Project. (allowance 2/1)
2.Input analysis of market and customer requirements. (allowance 2/1)
3.Determination of necessary technical documentation of repair and service operations, legislative requirements for service stations. (allowance 2/1)
4.The basic equipment of the service station, the detailed characteristics of the machines. (allowance 2/1)
5.Requirements for the operating environment in accordance with legislative requirements, waste management. (allowance 2/1)
6.Location of machines and equipment, calculation of the need of machines and equipment, calculation of the need of workers. (allowance 2/1)
7.Principles of ergonomics of service operations, safety and fire regulations. (allowance 2/1)
8.Ecological and Economic View of the Designed Project Evaluation (allowance 2/1)
9.Basic legal forms of business, their specifications and ways of establishing a company. (allowance 2/1)
10.Personnel occupation of the service station and necessary certification for professional tasks. (allowance 2/1)
11.Analysis of selected processes, evaluation of profitability. (allowance 2/1)
12.Modern approaches to marketing and service promotion opportunities. (allowance 2/1)
13.Application of Process Approach and Use of Management Methods with regard to Quality, Supply Quality Management. (allowance 2/1)
14.Organization and methods of management of service centers from TOP management point of view with emphasis on customer satisfaction. (allowance 2/1)
Learning outcomes and competences:
Generic competences:
-Ability to apply knowledge
-Ability to make decisions
-Ability to organize and plan ahead
-Ability to solve problems
-Spirit of enterprise

Specific competences:
-Ability to apply environmental requirements.
-Ability to apply work safety requirements.
-Ability to design the technological project of service site according to given parameters
-Knowledge of the basic requirements for elaboration of engineering workplaces technology projects.

Type of course unit: optional
Year of study: Not applicable - the subject could be chosen at anytime during the course of the programme.
Work placement: There is no compulsory work placement in the course unit.
Recommended study modules: -
Learning activities and study load (hours of study load):
Type of teaching methodDaily attendance
Direct teaching
     lecture24 h
     practice6 h
     professional educational excursion6 h
     consultation6 h
     project work16 h
     preparation for exam16 h
     preparation of presentation4 h
     elaboration and execution of projects34 h
Total112 h
Assessment methods:
Final credit, oral examination
Credit will be awarded based on min. 80% attendance at seminars and preparing and defending a technological project of service workplace according to specifications.
Presumption for sign in the exam is a final credit from this course. Verbal exam consists of 4 questions discussed in the lectures and exercises. The grade includes the project assessment.
Recommended reading:
TypeAuthorTitlePublished inPublisherYearISBN
RQUČEŇ, P.Zvyšování výkonnosti firmy na bázi potenciálu zlepšeníPrahaGrada2008978-80-247-2472-0
RQDOLEŽAL, J. -- KRÁTKÝ, J. -- CINGL, O.5 kroků k úspěšnému projektu: 22 šablon klíčových dokumentů a 3 kompletní reálné projektyPrahaGrada2013978-80-247-4631-9
RQMAYLOR, H.Project managementHarlow, EnglandFinancial Times Prentice Hall2010978-0-273-70432-4
REBARKER, S. -- COLE, R.Projektový management pro praxiPrahaGrada2009978-80-247-2838-4
REHLAVENKA, B. Projektování výrobních systémů: technologické projekty I.BrnoCERM2005
REZEMČÍK, O.Technologická příprava výrobyBrnoAkademické nakladatelství CERM s.r.o.2002


Last modification made by Ing. Michal Karhánek on 11/25/2019.

Type of output: