Course syllabus MNGJ - Quality Management (FA - WS 2019/2020)


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Course code: MNGJ
Course title in language of instruction: Management jakosti
Course title in Czech: Quality Management
Course title in English: Quality Management
Mode of completion and number of credits: Exam (6 credits)
(1 ECTS credit = 28 hours of workload)
Mode of delivery/Timetabled classes: full-time, 2/2 (hours of lectures per week / hours of seminars per week)
Language of instruction: Czech
Level of course: master continuing
Semester: WS 2019/2020
Name of lecturer: Ing. et Ing. Petr Dostál, Ph.D. (examiner, instructor, lecturer, supervisor)
Prerequisites: none
 
Aims of the course:
The aim of the course is to teach students to use advanced quality management tools for optimization of production and non-production processes in all phases.
 
Course contents:
1.History of quality management, quality definition, system development. (allowance 2/2)
2.Quality in the US and Japan, look at quality management earlier and today. (allowance 2/2)
3.Development of quality management in the Czech Republic, development of normative regulations. (allowance 2/2)
4.Quality in the pre-production phase of the process - Process, Process Control, Feedback Cycle, P-D-C-A. (allowance 2/2)
5.Failure Mode and Affects Analysis - FMEA. (allowance 2/2)
6.Product Design and Modification: Quality Function Deployment (QFD). (allowance 2/2)
7.Quality in the production phase of the process - Statistical Process Control (SPC). (allowance 2/2)
8.7 basic quality management tools. (allowance 2/2)
9.Continuous statistical data analysis (SW MINITAB) (allowance 2/2)
10.Quality in the post-production phase of the process - Customer Satisfaction Assessment (KANO Model). (allowance 2/2)
11.Ways to get feedback from customers. (allowance 2/2)
12.Complaint management, how to implement feedback from customers to process inputs. (allowance 2/2)
13.Lean Six Sigma - Explanation of cycle D-M-A-I-C (allowance 2/2)
14.SIPOC: customers' voice, Methods 5S, Ishikawa, VSM, TPM, etc. (allowance 2/2)
 
Learning outcomes and competences:
-- item not defined --
Type of course unit: required
Year of study: Not applicable - the subject could be chosen at anytime during the course of the programme.
Work placement: There is no compulsory work placement in the course unit.
Recommended study modules: -
 
Learning activities and study load (hours of study load):
Type of teaching methodDaily attendance
Direct teaching
     lecture28 h
     practice28 h
     workshop4 h
Self-study
     preparation for exam50 h
     preparation for regular testing20 h
     preparation of presentation20 h
     writing of seminar paper18 h
Total168 h
 
Assessment methods:
The credit will be awarded on the basis of min. 80% attendance at seminars, passing a credit test with min. 70% of the correct answers, and the processing and presentation of a paper on the subject of quality management.

Written and oral exam. In the written part, the student answers 4 questions, which he explains and discusses in detail. The overall assessment also takes into account the level of the paper presented in the seminar.
 
Recommended reading:
TypeAuthorTitlePublished inPublisherYearISBN
RQBARTES, F.Jakost v podniku: studijní text pro kombinovanou formu studiaBrnoCERM2007978-80-214-3362-5
RQNENADÁL, J. et al.Moderní systémy řízení jakosti: quality managementPrahaManagement Press2007978-80-7261-071-6
RQVEBER, J. et al.Řízení jakosti a ochrana spotřebitelePrahaGrada2007978-80-247-1782-1
RQČSN P ISO/TS 16949 (010329) Systémy managementu kvality - Zvláštní požadavky na používání ISO 9001:2008 v organizacích zajišťujících sériovou výrobu a výrobu náhradních dílů v automobilovém průmyslu = Quality management systems - Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
RQVEBER, J.Manažerské systémy kvality environmentu a bezpečnosti prácePrahaManagement Press200680-7261-146-1

RQrequired
RErecommended


Last modification made by Ing. Michal Karhánek on 11/20/2019.

Type of output: